Shipping policy

DIXON JASMINE NICOLE
Thank you for shopping with DIXON JASMINE NICOLE. We specialize in a wide selection of fashion bags, daily handbags, crossbody bags, travel bags and casual bag accessories. We dedicate ourselves to standardized order handling, careful product inspection and secure packaging solutions, ensuring every bag item is delivered precisely, intactly and efficiently for all global customers.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our professional team will verify order details, inspect product appearance and accessories, and adopt anti-pressure and scratch-resistant packaging suitable for bag products to avoid any damage during long-distance transportation.
During peak sales seasons, promotional events and holiday shopping surges, overall order volume will increase significantly, which may lead to prolonged processing cycles. We will actively send email reminders to all customers once substantial order delays occur to ensure timely information synchronization.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders will be automatically calculated and clearly displayed on the checkout page before payment is completed. The final shipping expense is determined according to the package volume, gross weight and specific shipping destination of your bag products.
Estimated delivery times:
Standard Shipping: 15 business days
All delivery durations are for reference only and cannot be regarded as guaranteed delivery dates. Actual delivery progress may fluctuate due to third-party carrier operational delays, customs clearance review procedures, extreme weather changes, regional logistical resource shortages and official holidays beyond our control.

3. Shipment Confirmation and Order Tracking

After your order is packaged completely and dispatched from our warehouse, you will receive an official shipment confirmation email. This email contains exclusive parcel tracking codes and complete logistics carrier information for your real-time inquiry.
Tracking details typically become available within 24-48 hours after shipment. This short delay is caused by the unified data update mechanism of logistics platforms, and the tracking system will automatically display real-time transit information after data synchronization is completed.

4. Incorrect Address Disclaimer

Customers are required to carefully check and confirm the accuracy and completeness of their shipping address, postal code and recipient contact information during checkout to prevent delivery errors and parcel returns.
DIXON JASMINE NICOLE shall not bear any liability for misdelivery or failed delivery caused by wrong, missing or invalid address information provided by customers. If the package is returned due to address problems, customers need to bear the corresponding reshipping fees for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages:
If your package is lost or missing during transit, please contact our customer service team and submit a formal investigation application within 7 days of the expected delivery date, together with your valid order number.
Damaged Items:
If your bag products arrive with surface scratches, fabric damage, broken hardware accessories or torn outer packaging, please get in touch with us within 48 hours after receiving the goods. You need to provide clear and original photos of the damaged items and complete packaging. Our after-sales team will conduct a rigorous review and solve the problem efficiently.

6. Bag Care and Usage Notice

All bag products are designed for daily use, travel and casual matching scenarios. Customers should use, clean and store the products in accordance with daily maintenance norms. DIXON JASMINE NICOLE is not responsible for product damage, deformation or accessory loss caused by improper cleaning, overloading, violent handling, private modification or other human misuse.

7. International Shipping and Customs Notice

For all international cross-border shipments, the local customs department of the destination country may charge import duties, customs taxes and other clearance fees according to local trade policies. All additional customs-related fees are borne by the customer independently and are not included in the product price and basic shipping cost.

8. Contact Information

If you have any questions, suggestions or after-sales inquiries about this Shipping Policy, order processing progress and logistics status, please contact us:
Company Name: DIXON JASMINE NICOLE
Phone number: +1 707-345-9216
Email: info@digivolthub.shop
Physical address: 112 Curico Ln, Summerville SC 29483, United States