Shipping policy

Thank you for shopping with KAYLA STINSON. We are committed to carefully packaging your luggage and bag products, ensuring accurate order fulfillment, intact product condition, and timely delivery within a reasonable logistics cycle.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our team will complete product inspection, professional packaging and logistics arrangement for all luggage goods during the processing period to prevent scratch, deformation or missing parts during transit.
If we experience a high volume of orders during peak sales seasons, promotional activities or holiday pre-sale periods, processing times may be extended. Customers will be notified via email if there are any significant delays to ensure full transparency of order status.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the actual volume, weight and shipping destination of your luggage products.
Estimated delivery times:
Standard Shipping: 15 business days
Delivery times are estimates and may vary due to carrier operational delays, complex customs clearance procedures, extreme weather conditions, logistical scheduling constraints, or regional statutory holidays. All estimated delivery times do not include unexpected logistics emergencies.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation email that includes official tracking information and logistics carrier details for your package.
Tracking details typically become available within 24-48 hours after shipment, as logistics systems require a certain period of time to update and synchronize transportation data for overseas parcels.

4. Incorrect Address Disclaimer

Please double-check and ensure that your shipping address, postal code and contact information are accurate and complete at checkout before confirming payment.
KAYLA STINSON is not responsible for orders mistakenly delivered, returned or lost due to incorrect, incomplete or invalid shipping addresses provided by the customer. If a package is returned to the warehouse due to address-related issues, additional reshipping fees will apply for secondary delivery.

5. Lost or Damaged Packages

Lost Packages:
If your package is confirmed lost in transit or the logistics status remains unchanged for a long time, please contact us within 7 days of the expected delivery date. Our support team will initiate a logistics investigation and follow up with compensation processing for you.
Damaged Items:
If your luggage products arrive with broken parts, deformed appearance, damaged packaging or functional defects caused by transportation, please contact us within 48 hours of delivery and provide clear photos of the damaged items and original outer packaging. We will review the situation comprehensively and work to resolve the issue as quickly as possible with reasonable solutions.

6. Luggage Care and Usage Notice

All luggage and bag products shall be used, cleaned and maintained in strict accordance with the official care instructions and product manuals attached to each parcel. KAYLA STINSON is not responsible for product damage, deformation or aging caused by improper cleaning methods, incorrect drying operations, private modification, overloaded use or artificial misuse of the luggage products.

7. International Shipping and Customs Notice

For all international cross-border shipments, customs duties, taxes, or import clearance fees may apply depending on the tariff policies of different destination countries. These additional charges are the sole responsibility of the customer and are not included in the product price or shipping cost paid at checkout.
We will provide standard customs declaration documents to cooperate with local customs inspection, and we shall not be liable for any delivery delays or cargo detention caused by local customs supervision and policy adjustments.

8. Order Return and Exchange Explanation

We support reasonable return and exchange applications for quality problems of luggage products within the valid after-sales period. Customers need to bear the return shipping costs for returns due to personal preferences or non-quality problems. All returned products must be kept in original unused condition with complete packaging and accessories.

9. Contact Information

If you have any questions regarding this Shipping Policy, logistics progress, order delivery or after-sales issues, please contact us:
Company Name: KAYLA STINSON
Phone number: + 260-963-9812
Email:info@digivolthub.shop
Physical address: 1004 Rittenhouse St, Des Moines, IA 50315, United States